Privacy Policy/ Dasar Privasi - Tindak MalaysiaTindak Malaysia

ENGLISH

**When you use the website/ forms/agreement to collect contact information, you will agree and abide by our Privacy Policy**

TindakMalaysia Network Services Pty Ltd (or also known as “Tindak”, “us”, “we”) is committed to protecting your privacy. This section of the form (or website or contractual agreement with us) sets out our privacy policy. Tindak Malaysia Network Services Pty Ltd is a registered company in Malaysia with a strong advocacy focus on electoral reforms and carrying out electoral research work pertaining to Malaysia. This privacy policy stipulates the collection, processing and storage of personal data when you communicate (written or verbal) with us, the website, or fill out our data request forms or contractual agreement with us. This is to comply with the laws of Malaysia. By engaging with us via email or our data request forms, or signing an agreement, you will be provided with a link/PDF/written statement to/of our Privacy Policy. You need to provide consent to TindakMalaysia Network Services Pty Ltd to receive our services and products.

In our data request forms, there will be a box where your consent must be marked. In our email communications (such as those regarding signing a contractual agreement), you will be provided with a privacy notice as a link to our website or an appropriate form. For consent for communication to be opened with a third party, a written request will be communicated in writing (via email) to seek consent will be issued.

Information collected (but not limited to):
– Email Address
– Status of Requester (Existing or New Requester)
– Full Name
– Organisation Name
– Phone Number
– Public Profile Link

As such information, items above will be deemed as personal data. With specific circumstances, we write in to collect information about your opinions on our products and services, and how you come to know TindakMalaysia Network Services Pty Ltd

Personal Information collected (but not limited to) through:
– Data Request Form
– Business Cards
– Email Communications (in the event a data subject is subject to adherence of General Data Protection Regulation (GDPR), allow an option box for the user to contact Tindak Malaysia if they choose to unsubscribe)
– Registration of Interest to attend activities or events conducted by Tindak Malaysia
– Lodgment of complaints and feedback to us
– Obtaining your personal information through third parties with whom we have an agreement, where you have consented to the third parties and/or wherever the law permits
– Any publicly available sources of information
– Surveys

When you browse our website (https://www.tindakmalaysia.org/), which you do so anonymously, our cookies may collect information related to name of Internet Service Provider, Internet Protocol, the date and time when you access our webpage, the link of any webpage from which you accessed our site and the web browser that you are using and currently accessing to. We are not bound by the privacy policy of third-party websites (including the privacy policy of Google-based forms) through which you came to know us.

We have collected and will collect your data (as per attribute and collected through singular or multiple means) to be processed by us and/or on your behalf in the course of your present or future dealings with us to enable us to achieve the purposes listed below:
1) To perform due diligence on your background as a requester of information products and services
2) To administer and manage an ongoing relationship between you and Tindak Malaysia Network Services Pty Ltd (both verbal and written)
3)To utilise information for quotation, invoices and receipts (including collection of unpaid
invoices)
4) To arrange or confirm your participation in any events conducted by Tindak Malaysia Network Services Pty Ltd
5) To share your data with a third party (i.e. email address and name) if necessary for the preparation of
the agreement to be entered by you. You will be informed beforehand before the disclosure to a third party occurs
6) To comply with all legal and regulatory requirements and for disclosure as per legal and/or governmental authority
7) To discharge services and products as per contractual obligations (Whereby your name and signature will be
requested)
8) For our internal records and internal research purposes
9) To communicate any changes to our Privacy Policy

For the disclosure of information to third parties as stipulated in (5) in the list above, not only will you be informed beforehand, but a different consent will be obtained to allow communications with third parties to occur. You are advised to seek any privacy notice from the third party before receiving any products or services.

Failure to provide mandatory, accurate and current information about your data to us will hinder TindakMalaysia Network Services Pty Ltd from providing products and services as you requested. For example, in order to perform due diligence of your background as a requester of data, personal information collected via the data request form will include your name, your organisation, public profile link, email and other relevant contact details. Failing to provide one or more personal information to TindakMalaysia Network Services Pty Ltd will not allow us to provide the data requested to you. Failure to provide accurate information (which is your obligation as a requester) will also hinder us from informing you of any corrections or improvements to the products and services.

Personal information will only be disclosed to:
– Legal or government authority due to legal and regulatory requirements and/or due to legal notices, orders from courts and queries from local authorities
– Among TindakMalaysia’s Core Leadership, Database Lead and authorized members of Tindak Malaysia Network Services Pty Ltd
– Auditors, consultants, legal advisers, lawyers, or any appointed professional advisor on a confidential and fiduciary basis who provides us with their services
– Information shared to third parties will be bound by the terms and conditions within the request for information from the data subject and requires the data subject’s consent.
– Storage management, data centres and record keeping services
– Providers of email management services and distribution tools

The purposes of such disclosures are to comply with the Malaysian laws, respond to legal matters, and to protect our requesters and our organisation’s name, products and services.

Tindak Malaysia shall act by the Personal Data Protection Act 2010 (PDPA) in any commercial transaction carried out involving your data.
However, Tindak Malaysia is not responsible for data collected by entities that may process your information, for example, IP addresses, except that we will, to the best of our knowledge, provide a notice of such occurrence.
We will not transfer your data outside of Malaysia except to countries of similar PDPA laws are being applied, with your written consent from your end, for legal proceedings and the conclusion and performance of contractual obligations between you and TindakMalaysia. We are committed to upholding confidentiality, security and protection of your data. We will endeavour to ensure that personal data is accorded with right protection and ensure Tindak members (“data processor”) do their part to uphold confidentiality.

Your data provided to us in any form will be retained for the purpose it was collected. Once the purpose is deemed complete, we will take reasonable steps to destroy your data. For legal, accounting, past communication receipts and taxation purposes, we will retain your data about quotations, invoices and receipts. Retention of the personal data is subject to existing laws of the time.

Your obligations and your rights (subject to Malaysian Laws) can be exercised through your communication via info@tindakmalaysia.com (attention: Danesh Prakash Chacko)
1) To be informed – you have been made aware and understand our Privacy Policy
2) To access your personal information – upon your request to access your information, you will be given a form to seek access to the information, and we will respond to the request within 21 days of the receipt of the request. Should we be unable to comply with your request, we will inform you in writing of our inability to fulfil the request with the reasons within 21 days of the ascension of the request. We will comply with the request to the extent we are able to do so. Refusal to accept requests is based on the following grounds:
(a) Inability to identify your details based on the data access request form, failure to satisfy the relation between you and the data subject
(b) The burden or expense of providing access is disproportionate to the risks to the data subject’s (i.e. you) privacy about the personal data in the case in question
(c) disclosing personal data relating to another individual who can be identified from that information, unless the individual has consented information to be disclosed to you
(d) that constitute a violation of an order of a court
(e) providing access would disclose confidential commercial information
3) To rectify/correct – If you believe that any of your personal information provided to TindakMalaysia Network Services Pty Ltd is inaccurate, you have the right and obligation to inform us as soon as possible, and we will provide the necessary form within 21 days of the receipt of the request. Should we be unable to comply with your request, we will inform you in writing of our inability to fulfil the request with the reasons within 21 days of the ascension of the request. We will comply with the request to the extent we are able to do so. Refusal to accept requests is based on the following grounds:
(a) Inability to identify your details based on the data access request form
(b) The expression of opinion is considered by the requester to be inaccurate, incomplete, misleading or not up to date;
4) For erasure, you are to send in writing, should removal of personal data be requested. However, please be informed that this will hamper the discharge of our services and obligations to you.
5) To restrict processing – you are to send in writing, should you want us to cease processing or the processing of specified purpose or in a specified manner. The basis of restricted processing is when the processing of your data causes substantial damage or distress to you, and the damage or distress to you is unwarranted. Restrictions will be assessed according to legal applications, contractual obligations and will be done within a reasonable period. We will inform you in writing within 21 days from the date of receipt of the request, stating whether we have complied (or intend to comply) with the request or stating the reasons of refusal should the request be deemed unjustifiable.

The exemptions to this section are:
(a) You provided consent for the continued processing of your data during the performance of the agreement (the agreement of Tindak Malaysia data privacy policy)
(b) processing of personal data is necessary to the performance of the agreement, for the taking of steps at the request of the data subject to enter into a contract
(c) for compliance with any legal obligation in Malaysia, ONLY to which the data user is the subject, other than an obligation imposed by contract
(d) to protect the vital interests of the data subject (you as the requester)
6) For data portability – you have the right to request a copy of your data, and grant us written consent to transfer your data from us to an appointed third party that you mention
7) To object to direct marketing – you have the right at any time by notice in writing to us, require the data user (TindakMalaysia Network Services Pty Ltd) at the end of such period as is reasonable in the circumstances to cease or not to begin processing your data for purposes of direct marketing

From time to time, we reserve the right to amend the Privacy Policy and communicate the updated Privacy Policy either on the website or by a written notification directly to you.

I have read this Privacy Notice and understand the reasons for the collection and processing of my data. I have been informed about my rights and obligations in this Privacy Notice. I am aware that I can access and correct my data on request and if necessary. However, I understand that, in exceptional circumstances, access can be denied, and I will be informed of the reasons for denial and remedial actions that will be available in the form or method as mentioned in this Privacy Policy. I have read the information above and by ticking the consent box to this notice (as part of the form), I expressly agree and consent to the use, processing, storage, disclosure and transfer of my data by TindakMalaysia Network Services Pty Ltd as per the Notice. Should there be a need to retract this consent on the processing of personal data, I shall write a notice to TindakMalaysia Network Services Pty Ltd to cease the processing of personal data.

BAHASA MALAYSIA

Apabila anda menggunakan laman web / borang / perjanjian untuk mengumpul maklumat hubungan, anda bersetuju dan akan mematuhi Dasar Privasi kami

TindakMalaysia Network Services Pty Ltd (juga dikenali sebagai “Tindak”, “kami”) komited dalam melindungi privasi anda. Bahagian ini daripada borang (atau laman web atau perjanjian kontrak dengan kami) menetapkan dasar privasi kami. TindakMalaysia Network Services Pty Ltd ialah sebuah syarikat berdaftar di Malaysia yang memfokuskan kepada advokasi reformasi pilihan raya dan menjalankan kajian berkaitan pilihan raya di Malaysia.

Dasar privasi ini menetapkan cara pengumpulan, pemprosesan dan penyimpanan data peribadi apabila anda berkomunikasi (secara bertulis atau lisan) dengan kami, menggunakan laman web, atau mengisi borang permintaan data atau menandatangani perjanjian dengan kami. Ini adalah untuk mematuhi undang-undang Malaysia. Dengan berurusan dengan kami melalui e-mel, borang permintaan data atau perjanjian, anda akan diberikan pautan / fail PDF / kenyataan bertulis berkenaan Dasar Privasi kami. Anda perlu memberikan persetujuan kepada TindakMalaysia Network Services Pty Ltd untuk menerima perkhidmatan dan produk kami.

Dalam borang permintaan data kami, akan terdapat kotak persetujuan yang perlu ditandakan. Dalam komunikasi e-mel kami (seperti berkaitan perjanjian kontrak), anda akan diberikan notis privasi melalui pautan ke laman web kami atau dalam bentuk yang sesuai. Untuk komunikasi dengan pihak ketiga, permintaan bertulis akan dihantar melalui e-mel bagi mendapatkan persetujuan anda.

Maklumat yang dikumpul (termasuk tetapi tidak terhad kepada):
– Alamat E-mel
– Status Pemohon (Pemohon Baru atau Sedia Ada)
– Nama Penuh
– Nama Organisasi
– Nombor Telefon
– Pautan Profil Awam

Maklumat seperti di atas akan dianggap sebagai data peribadi. Dalam keadaan tertentu, kami akan mengumpul pandangan anda terhadap produk dan perkhidmatan kami serta bagaimana anda mengenali TindakMalaysia Network Services Pty Ltd.

Maklumat peribadi dikumpul melalui (termasuk tetapi tidak terhad kepada):
– Borang Permintaan Data
– Kad Perniagaan
– Komunikasi E-mel (jika subjek data tertakluk kepada GDPR, pilihan untuk berhenti langgan akan disediakan)
– Pendaftaran minat untuk menyertai aktiviti atau acara anjuran TindakMalaysia
– Aduan dan maklum balas kepada kami
– Maklumat yang diperoleh melalui pihak ketiga yang mempunyai persetujuan anda dan/atau yang dibenarkan oleh undang-undang
– Sumber maklumat yang tersedia secara umum
– Tinjauan / kaji selidik

Apabila anda melayari laman web kami (https://www.tindakmalaysia.org/) secara anonim, kuki kami mungkin mengumpul maklumat seperti nama penyedia perkhidmatan internet, alamat IP, tarikh dan masa anda mengakses laman web kami, pautan laman yang membawa anda ke laman kami, dan pelayar web yang digunakan. Kami tidak terikat dengan dasar privasi laman pihak ketiga (termasuk Google Forms) yang memperkenalkan anda kepada kami.

Kami mengumpul dan akan mengumpul data anda (melalui satu atau pelbagai kaedah) untuk diproses oleh kami atau bagi pihak anda dalam urusan semasa atau masa hadapan untuk tujuan berikut:

Menjalankan pemeriksaan latar belakang anda sebagai pemohon maklumat
Mengurus dan mentadbir hubungan berterusan antara anda dan TindakMalaysia Network Services Pty Ltd
Menggunakan maklumat untuk sebut harga, invois dan resit (termasuk kutipan tunggakan)
Mengatur atau mengesahkan penyertaan anda dalam sebarang acara anjuran TindakMalaysia
Berkongsi data anda dengan pihak ketiga (seperti alamat e-mel dan nama) jika perlu bagi penyediaan perjanjian – anda akan dimaklumkan terlebih dahulu dan persetujuan akan diperoleh
Mematuhi semua keperluan undang-undang dan peraturan serta untuk pendedahan kepada pihak berkuasa
Melaksanakan perkhidmatan dan produk seperti dalam kontrak (di mana nama dan tandatangan anda akan diminta)
Untuk rekod dan penyelidikan dalaman kami
Untuk memaklumkan sebarang perubahan terhadap Dasar Privasi kami

Maklumat hanya akan didedahkan kepada:
– Pihak berkuasa undang-undang atau kerajaan berdasarkan keperluan undang-undang
– Kepimpinan utama TindakMalaysia, Ketua Pangkalan Data dan ahli yang diberi kuasa
– Juruaudit, perunding, penasihat undang-undang atau profesional lain atas dasar kerahsiaan
– Pihak ketiga yang terlibat dengan persetujuan anda dalam permintaan maklumat
– Perkhidmatan penyimpanan, pusat data dan rekod
– Penyedia perkhidmatan pengurusan e-mel dan alat pengedaran

Pendedahan ini adalah untuk mematuhi undang-undang Malaysia, menangani isu undang-undang, dan melindungi pemohon serta reputasi organisasi, produk dan perkhidmatan kami.

TindakMalaysia akan bertindak selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA) dalam semua urusan komersial. Namun, TindakMalaysia tidak bertanggungjawab atas data yang dikumpul oleh pihak lain (contohnya alamat IP) kecuali kami akan memaklumkan anda mengenainya.

Kami tidak akan memindahkan data anda ke luar Malaysia kecuali ke negara yang mempunyai undang-undang PDPA yang serupa, dan hanya dengan persetujuan bertulis anda, serta untuk prosiding undang-undang dan pelaksanaan kontrak antara anda dan TindakMalaysia.

Maklumat anda akan disimpan selama diperlukan untuk tujuan asal. Setelah tujuan dicapai, data akan dimusnahkan secara wajar. Untuk tujuan undang-undang, percukaian, akaun dan rekod komunikasi lampau, data seperti invois dan sebut harga mungkin disimpan mengikut undang-undang yang berkuat kuasa.

Hak dan tanggungjawab anda (mengikut undang-undang Malaysia) boleh dilaksanakan melalui komunikasi ke:
📧 info@tindakmalaysia.com (perhatian: Danesh Prakash Chacko)

Hak untuk dimaklumkan – Anda telah dimaklumkan dan memahami Dasar Privasi ini.
Hak untuk akses – Borang permintaan akses akan diberikan, dan respon akan diberikan dalam 21 hari. Jika kami tidak dapat mematuhi, anda akan dimaklumkan secara bertulis.
Permintaan mungkin ditolak jika:
- Identiti tidak dapat dikenalpasti
- Kos/risiko tidak sepadan dengan faedah
- Melibatkan data pihak lain tanpa persetujuan
- Bertentangan dengan perintah mahkamah
- Mendedahkan maklumat komersial sulit
Hak untuk pembetulan – Jika data anda tidak tepat, anda berhak membetulkannya.
Permintaan mungkin ditolak jika:
- Identiti tidak dapat dikenalpasti
- Hanya pendapat yang tidak dipersetujui oleh pemohon
Hak untuk pemadaman – Permintaan pemadaman perlu dibuat secara bertulis, tetapi ini mungkin menghalang perkhidmatan.
Hak untuk sekatan pemprosesan – Permintaan bertulis untuk menghentikan pemprosesan boleh dibuat sekiranya ia menyebabkan kerosakan/tekanan yang tidak wajar. Kami akan menjawab dalam masa 21 hari.
Pengecualian termasuk:
- Anda bersetuju untuk pemprosesan semasa kontrak
- Pemprosesan perlu bagi melaksanakan kontrak
- Kewajipan undang-undang
- Perlindungan kepentingan penting pemohon
Hak untuk kebolehgunaan data – Anda berhak menerima salinan data anda dan meminta pemindahan ke pihak ketiga.
Hak untuk bantahan pemasaran terus – Anda boleh menghentikan kami daripada memproses data anda untuk tujuan pemasaran.

Kami berhak untuk meminda Dasar Privasi ini dari semasa ke semasa dan akan memaklumkan anda melalui laman web atau notis bertulis.

Saya telah membaca Notis Privasi ini dan memahami sebab pengumpulan serta pemprosesan data saya. Saya dimaklumkan tentang hak dan tanggungjawab saya, termasuk akses dan pembetulan data saya jika perlu. Saya faham bahawa dalam keadaan tertentu, akses boleh ditolak dan akan dimaklumkan dengan sebab yang jelas. Dengan menandakan kotak persetujuan ini (sebagai sebahagian daripada borang), saya secara jelas bersetuju dan memberikan kebenaran kepada TindakMalaysia Network Services Pty Ltd untuk menggunakan, memproses, menyimpan, mendedahkan dan memindahkan data saya seperti yang dinyatakan dalam Notis ini. Jika saya ingin menarik balik persetujuan, saya akan memberikan notis bertulis kepada TindakMalaysia.

Dasar Privasi mula dilaksanakan pada: 11/4/2020, dikemas kini pada 1/7/2024, 15/8/2025